WE USE EMAIL FOR OUR INTIAL CONTACTS WITH POTENTIAL CLIENTS. ONCE A CLIENT, MOST COMMUNICATION HAPPENS THROUGH OWL PRACTICE SOFTWARE. OWL IS A CANADIAN OWNED SECURE MENTAL HEALTH PLATFORM.
ANY PERSONAL INFORMATION COLLECTED FROM CLIENTS OR POTENTIAL CLIENTS WILL BE ENTERED INTO OWL FOLLOWING PIPA GUIDELINES. THIS WILL BE USED AS INFORMATION TO CONTACT YOU AS NEEDED:
- TO CONFIRM OR BE REMINDED OF APPOINTMENTS
- WHEN BILLING IS MADE TO A PREVIOUSLY AGREED UPON THIRD PARTY
- IN THE CASE OF AN EMERGENCY
CREDIT CARD PAYMENTS ARE PROCESSED THROUGH OWL USING THE STRIPE PLATFORM. OWL PRACTICE WILL ALSO SECURELY TRACK PAYMENTS, INVOICES AND SESSION NOTES. RECEIPTS AND INVOICES ARE SENT THROUGH THE OWL EMAIL MESSAGING PLATFORM.
WE DO NOT HAVE A SEPARATE CLIENT DATA BASE OUTSIDE OF OWL PRACTICE. WE DO NOT SELL OR GIVE AWAY OUR CLIENT LIST. ALL COMMUNICATIONS FOLLOW THE CONFIDENTIALITY PRINCIPLES OF A MENTAL HEALTH PRACTICE.